Help
Simple answers, and a real person if you still need one. No account needed.
Common questions
The other person can't hear the translation
Turn your phone volume up, then open Translate and tap “Test my earbuds”. If you are not using earbuds, hold the phone between you both — Parlivon speaks out loud.
How do I have a conversation?
Open Translate, pick your language on the left and their language on the right, then hold the big button while you speak and let go. Parlivon says it in their language.
Will it work without internet?
Yes, if you download a phrase pack before you travel. Open Offline, tap a language, and wait for it to say installed.
How do I change or cancel my plan?
Everything is on the Plans page. Cancelling keeps your access until the end of the period you already paid for.
Go straight to
Fix sound problemsStep-by-step checks for the microphone and audioDownload languagesGet phrase packs before you travelPlans & pricingCompare plans or upgradeRefunds & cancellingHow to cancel and ask for a refundStill stuck? Talk to us
Email us and we'll reply. If you have an account you can also open a support request and track the replies inside the app.
Support: support@parlivon.com · General: info@parlivon.com